Shipping & Refunds
ORDERS & SHIPPING
where is my order?
All orders will ship within 2-3 business days from purchase. You will receive an order confirmation email. Once your order ships, you will receive an alert via email with the tracking information.
what is the status of my order?
Once your order is shipped, you will receive an alert via email with your tracking information. Please contact our customer service department via email at info@k18hair.ie Our business hours are Monday-Thursday from 8 am-5 pm and Friday 8 am-3 pm IST.
how long does shipping take?
General shipping for Ireland is €5.95 and generally takes 1-2 working days.
Please note: Busy periods such as New Launches, Promotional Activity and Black Friday, delivery may take longer than usual.
We must be provided with a phone number so that you can be contacted by the courier company.
We will not be held liable for any postal delays which may occasionally occur.
If an eircode is provided, this is the address that your order will be delivered to. Please ensure your eircode is correct when placing your order. We will not be held responsible for orders delivered to the wrong eircode provided.
Are there any additional charges for orders to the UK?
Yes, all orders to the UK with a value above £130 will be liable for VAT & duty on arrival.
can I return my purchase?
Change of mind
If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.
If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.
Faulty products
If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.
Hygiene & Sealed Products
Certain products sold on our website, including cosmetics, skincare and haircare products, are sealed for health protection and hygiene reasons.
If you are exercising your statutory right to cancel your online purchase (change of mind), this right may not apply to sealed products that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery, in accordance with the Consumer Rights Act 2022.
This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to your contract. If you believe you have received a faulty product, please contact our Customer Care team and we will arrange an appropriate remedy in accordance with your consumer rights.
